Service from the first idea to every day.
A machine alone does not make ice cream. We advise, plan, deliver, train your team and stay within reach when something sticks on a busy day.
In short
We support your business from the first conversation to daily operation: advice, planning on site, delivery, training, mixes and service. In Tyrol, the Vienna and Linz areas, southern Austria and Slovenia with technicians nearby; beyond that with partners and remote help.
- Advice
- From six seasons behind our own counter
- Training
- On site with you, if you like
- Technicians
- AT · SI, partly HR
- Beyond that
- Partners and remote help
What we take on
- 01AdviceWe ask about your queues, space, season, staff and budget, and recommend one or two solutions we know ourselves.
- 02Planning on siteFootprint, power, water, ventilation, indoors or outdoors: we check beforehand what the site supplies.
- 03Delivery and set-upWe coordinate delivery and installation, in our regions with a technician near you.
- 04TrainingSettings, cleaning, portions and selling, for your whole team and on site with you if you like.
- 05Mix and suppliesReady mixes, syrups, toppings and coffee extract from NIC, GelDue, NAC and LiquidBeans.
- 06Service and spare partsTechnicians and spare parts in our regions; local partners and remote help beyond them.
Service by region
We officially represent Nissei in Austria, Slovenia and the Balkans, and Spaceman in Germany, Austria and Switzerland. We are fastest where our technicians are close by.
More about us →- Tyrol
- Technicians nearby
- Vienna and Linz areas
- Technicians nearby
- Southern Austria
- Technicians nearby
- Slovenia
- Technicians nearby, with our partner Servis Orehek
- Croatia and the Balkans
- Technicians on site in parts, otherwise partners and remote help
- Germany and Switzerland
- Spaceman distribution; service with partners and remotely
Warranty
The warranty is given by the maker. We state it as the maker does and take care of the contact if there is a warranty case.
- Nissei
- 5 years on cylinder and beater motor, staggered on compressors (according to Nissei)
- Miles
- 2 years worldwide, extendable on request (according to Miles)
- Professional crêpe machine
- 3 years (according to the maker)
Good to know
In an emergency, calling is fastest: +43 664 321 83 91
Who repairs my machine?
In our regions, a technician near you. Elsewhere, local partners help on site and we help remotely, for example by phone or video.
Are spare parts available?
Yes, for the machines we sell. Tell us the model and serial number and we will sort out the part and delivery.
Do you also help with machines not bought from you?
Ask us. Whether we can help depends on the brand, model and region.
How often does a soft serve machine need cleaning?
That depends on the model. Machines without pasteurisation are dismantled every few days; a pasteurising Nissei only every six weeks, according to the maker. We show your team how to do it properly.
Do you also train new staff later in the season?
Yes. Let us know and we will arrange a session on site or remotely.
What does service cost?
Price on request, depending on the machine, region and effort.
Request service
Tell us what you are planning: business, space, expected guests. We will get back to you personally with a proposal.
